Spring Pickup April 10, 2017 – MORE INFORMATION

COMMUNICATIONS

Sylvania Township Dispatch is a 24/7 operation staffed by 11 full time Dispatchers and 1 Supervisor. It is their duty to provide the citizens of Sylvania Township with uninterrupted, prompt answering of emergency and non-emergency calls for service, for the Police and Fire Departments.

When the dispatch center is fully staffed, two emergency dispatchers work each eight hour shift. With enhanced 911 capabilities, Dispatch uses CAD (Computer Aided Dispatch) as its primary system of operation; networked with all other Lucas County law enforcement, fire, and EMS agencies. The communications center monitors and transmits on over 50 radio frequencies using a new, county-funded Motorola Centracom Elite radio system.

“9-1-1, WHAT IS YOUR EMERGENCY?”

When calling 9-1-1 in an emergency:

Give the complete address where you need help.

Tell the 9-1-1 operator what the problem is — why you need help.

Give the 9-1-1 operator your name.

Remain calm and talk clearly.

Give the 9-1-1 operator as much information as possible.

Please DO NOT call 9-1-1- and:

Say, “This is not an emergency, but…”

Ask for the police department’s non-emergency number. It is (419) 882-2055.

   Ask for another police department’s non-emergency number. Call 411.
   If that police department is in another area code, dial that area code, then 555-1212.
   Hang up before speaking to the police/fire operator.
   If you do, they may call you back and a squad car could be sent to your home.
   Report that the power is out at your home, unless it is an emergency.

Call your utility service provider.

Ask for a weather report. Get a battery-powered radio and stay tuned to a local radio station.

 

On-Hold Messages Added to Phone System

When you call the Sylvania Township Police Department on either the emergency (9-1-1) or non-emergency (419-882-2055) line, your call rings directly into our Dispatch/Communications Center.  Sylvania Township Dispatch is a 24/7 operation staffed by extensively trained, full-time employees.

The Dispatch/Communications Center dispatches calls for service for both the Sylvania Township Police Department and the Sylvania Township Fire Department.

It is a Dispatcher’s duty to provide the citizens of Sylvania Township with uninterrupted, prompt answer of emergency and non-emergency calls for service.  However, on occasions when call volume is heavy due to emergency conditions, it may be necessary for a dispatcher to put you on hold.  Every attempt will be made to assist you with as short a delay as possible.

To make any time you may be on hold more informative and useful, we have recently added a variety of on-hold messages to our phone system.  These messages include safety and crime prevention tips, notices about upcoming events, and public service announcements.

If you have any questions, comments, or suggestions, please contact Lieutenant Robert Austin at raustin@sylvaniatownshippolice.com or 419-882-2055.

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